Frequently Asked Questions
Questions about your account
> I can’t log into my account. What to do?
Check if you are on the right website because we have a consumer web shop and a retailer web shop.If you have a consumer account, you can’t log onto the retailer web shop and vice versa.
If you have requested a new password, but you still can’t log in, contact our customer service.
Questions about orders
> I just placed an order, but I would like to add an item. Is this possible?
If you paid for your order it is not possible to add items. If you have not paid yet, please contact customer service and we will help you out.
Yes, under the condition that your order is not yet processed in our warehouse. Our orders are generally processed and shipped within 24 hours. Once shipped, your order cannot be cancelled. To cancel your order asap, you can call us at: +31 (0)50-7370191.
> I have placed two orders, can I combine these for shipping purposes?
It is not possible to combine two orders to save on shipping costs.
> Can I place an order for someone else?
Yes, no problem! When placing your order, you can include a different name and/or delivery address.
> I did not receive a confirmation email. What to do?
If you don’t receive a confirmation within an hour of placing your order, check your spam or bulk email folder. It is possible that your provider marks our email as spam. If you don’t receive a confirmation at all, contact us at email@example.com
Questions about payment
> I placed an order but payment failed. What do I do?
If you created an account, you can log in to view the status of your order. If it shows up there as ‘pending payment’ you can use the payment link and reprocess payment. If it shows up as ‘cancelled’, you have to place a new order. Don’t worry, you will not receive your order twice, because we only ship paid orders.
> What are your payment options?
You can find more information about our payment options here.
Questions about delivery
If you placed your order before 4PM Dutch local time, your order is processed and shipped on the same business day unless your item specifies a different delivery date on its product page. If you require international shipping, your order will be delivered within one to six business days. You’ll receive a confirmation email when your order leaves our warehouse.
Questions about returns
> Can I send an item back if I don’t like it?
Yes, you can return A Little Lovely Company item within 14 days of your order’s delivery. Click here to read more about returns for quick processing.
> I received a damaged item. What to do?
All orders are packed and checked with care and attention. If damage occurred during shipping, please send an email to firstname.lastname@example.org and include your order number and a photograph of the damage. We will contact you as soon as possible.
> I would like to become a reseller. Is this possible?
A Little Lovely Company is indeed a wholesaler as well. If you want to sell Little Lovely products in your shop, you can find all the information you need here.
> I have a complaint about a Little Lovely item. What to do?
We are sorry to hear that. If you are not happy with our products or service, please send an email to email@example.com and include your order number and a photograph of the damage. We strive to review all problems and complaints and find the best possible solution.
> I have a different question...
If your question is not in this list, please contact us.